Call Center & Contact Center Training in Algeria
Training focused on call quality, scripts, confirmation, objection handling, performance indicators and team-leader development.
What the training covers
Who is this training for?
Customer Care Excellence, Order Confirmation & Call Center Management
An intensive operational program to professionalize phone communication, maximize order confirmation rates, and turn your customer service into a loyalty driver.
- Program duration
- 3 intensive days + 30 days of call QA audit
- Lead trainer
- Aifa Imane
Program modules
- Client Psychology & Active Listening
- Effective Confirmation Scripts & Strategies
- Order Management & Follow-up with Delivery Partners
- Handling Angry Customers & Resolving Conflicts
- Continuous Evaluation & Team Management
Adapted following a team needs assessment
How we work
Our approach combines diagnosis, real cases, simulations and usable tools, with follow-up of application and impact measurement depending on the program.
Frequently asked questions
Does Merigla provide call center training in Algeria?+
Yes. Merigla provides practical training for agents and supervisors covering call quality, scripts, confirmation, objections, KPIs and coaching.
Can team leaders and supervisors be trained?+
Yes. Modules can focus on quality monitoring, feedback, performance indicators and agent coaching.
Does the training include call scripts?+
Yes. Teams work on clear, flexible scripts adapted to the call type and customer journey.
Is the training suitable for e-commerce order confirmation?+
Yes. Content can be adapted to e-commerce confirmation and follow-up teams, focusing on contact quality and reducing errors and returns.
Need training adapted to your team?
Share the team's context and current challenge so the program can be designed around real needs rather than generic content.
Start with a diagnosis